• Participate in the development, implementation, presentation and evaluation of a long-term, workforce development strategy plan to address employment-related problems experienced in underserved communities.
• Assist with organizational strategic planning, outreach strategy and the economic mobility theory of change.
• Develop innovative and locally appropriate improvements related to meeting grant requirements.
• Synergize with Center partners to provide impactful strategies and practices.
• Create and maintain relationships with regional government entities, CBO’s, advocacy organizations and the business community.
• Continually represent JobTrain in the community through outreach opportunities, agency partnerships, speaking opportunities, workshops.
• Develop data-based client and community narratives.  Create and present reports to funders including San Mateo County Supervisors.

• Oversee and manage day-to-day operations of San Jose Career Center and Employment Specialists and Supportive Services staff.
• Develop and grow staff skills and abilities to amplify the work being done.  Demonstrate delegation and development in your people management approach.
• Learn the work of each staff member, help them develop professionally, and perpetuate successful goal achievement.
• Plan and implement systems that efficiently and effectively perform the work and fulfill the mission and the goals of the Career Center.
• Build relationships within the community, communicate frequently with community and employer partners, management, and administrative functions to understand needs and expectations.
• Develop and deliver events that engage the target populations, clients, partners, volunteers and other key stakeholders to ensure quarterly and annual goals are met or exceeded.
• Identify issues that may negatively impact clients, and work in collaboration with internal and external partners to bring issues to resolution.
• Plan, evaluate, and improve the efficiency of processes and procedures to enhance speed, quality, efficiency, and output of service delivery. Establish and maintain relevant controls and feedback systems to monitor the operation of the Career Center and report to the Regional Director and key stakeholders.
• Ensure accurate data is collected and entered in a timely manner and manage the preparation and maintenance of reports needed to understand Career Center utilization and ensure grant goals and commitments are met. Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

• Required:
  • 2+ years as a Center Manager for a nonprofit delivering workforce development services.
  • Alternatively, 3+ years managing and leading a team of front-line staff, ensuring effective program delivery within diverse underserved communities.
  • 2+ years in workforce development, including vocational or employment services, case management, skills assessment, employment coaching, job development, job placement, and retention.
  • 2+ years engaging with partners and employers, particularly with underserved and unemployed populations.
  • Willingness to travel within Santa Clara County.
  • Flexibility to work evenings and weekends as needed.

• Desired:
  • Understanding of relevant county organizations, funding agencies, and CBOs in San Jose and Santa Clara County.
  • Spanish language proficiency (read, write, speak) at a business/professional level is preferred.
  • 3+ years managing grant budget and deliverables. 
  • Outgoing, engaging personality.
  • Strong sense of interpersonal intelligence.
  • Experience with SalesForce as data tracking and reporting tool.

• Additional Knowledge, Skills, Abilities:
  • Up-to-date knowledge of workforce development, employment, and education policies.
  • Ability to influence, motivate, and hold teams accountable.
  • Effective verbal and written communication with diverse audiences.
  • Skilled in mediation and negotiation.
  • Skilled in networking and building relationships and relevant partnerships.
  • Proven track record of setting and achieving goals.
  • Ability to coordinate projects, set priorities, and make timely decisions.
  • Proficiency in Excel, Word, and database tracking and reporting.

• Our focus is on local candidates, we do not offer relocation benefits.
• Successful candidates must have work eligibility in the United States (per USCIS Form I-9 instructions).  
• JobTrain will require the successful candidate to undergo a background verification.

Additional Information

We want applicants who are interested in JobTrain’s mission, and we encourage you to attach a cover letter to explain why you are interested in JobTrain and how your experience matches with our needs.

At JobTrain, we take the interview process very seriously. If you are selected to move through the process you should expect a couple of telephone screen calls and one or two Zoom / on-site interviews as part of the interview process.

JobTrain is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities. Additionally, JobTrain does not discriminate against any employee or applicant for employment because of race, color, ethnic background, religion, gender, gender identity, gender expression, sexual orientation, age, marital status, physical or mental disability or national origin.

Also, please note:

• Our focus is on local candidates, we do not offer relocation benefits.
• Successful candidates must have legal residency and work eligibility in the United States (per INS Form I-9 instructions).
• JobTrain will require the successful candidate to undergo a background check.